Delete your Boletus account and data
You can request deletion of your Boletus account and its cloud data here, even if you have uninstalled the app or cannot sign in. You may also ask us to delete specific data without deleting your account.
If the button does not open email, write to [email protected] with the subject “Boletus account and data deletion request”.
How to make a request
- Tell us whether you want to delete your entire Boletus account and its cloud data, or only particular data.
- Include the email address associated with your Boletus account, if you know it. If you signed in with Google or Apple and used a different or hidden email address, tell us which sign-in method you used.
- Send the request to [email protected]. We may reply to verify that the account is yours before deleting it. We will confirm when we have completed the request or explain any information we must retain.
Do not send a password, purchase token, full payment-card number, or a copy of your routes or photos in the request.
Delete in the app
If you can sign in, open Profile in the Android or iOS app, scroll to Delete cloud account, and confirm. This removes the account and its cloud data. On iOS, an account created with Sign in with Apple is asked to confirm with Apple once more, so that Apple can revoke the app’s access to your Apple Account. You can use the email route above without reinstalling the app.
What is deleted
Deleting a Boletus account removes its active Firebase authentication account, profile and registered devices, synchronized outings and track files, find records and precise locations, notes, shared settings, uploaded photos, and the subscription entitlement linked to that account. A request to delete selected data is handled according to the data you identify.
We process requests after verifying account ownership and aim to complete them promptly. Provider backups and records that must be retained for security, fraud prevention, dispute resolution, or legal obligations may remain for their applicable retention periods. See the Privacy Policy for details.
Your phone and subscription are separate. Account deletion does not erase the journal stored on your device. Uninstalling Boletus does not delete your cloud account. Deleting the account does not cancel or refund a subscription; cancel it separately in Google Play subscriptions or App Store subscriptions to stop future renewals. Google and Apple may retain their own purchase records under their policies.
Questions
For help with an account or privacy request, contact [email protected]. Read the Terms of Service and Privacy Policy.